VIJAY RANGASAMY

Managed end-to-end support for global Learning and Safety systems, resolving critical technical issues and handling vendor escalations to ensure optimal IT service delivery to HR teams.

Developed and maintained comprehensive knowledge base articles and documentation, streamlining HR processes and improving system adoption across diverse local teams.

Orchestrated quarterly integration of over 50,000 learning hours across 15 countries into a centralized learning record store, enhancing comprehensive training analytics and compliance tracking.

Designed and maintained a unified learning analytics dashboard, consolidating data from multiple external systems to provide real-time visibility for 100,000+ learners and managers.

Led and assisted with critical HRIS projects, including company code rollouts, system upgrades, and integrations with third-party systems.

Managed the organization's confidential core employee data, encompassing personal information, financial records, and proprietary information on SAP HR.

Collaborated closely with IT, external consultants, and regional/local Key Users on system configuration and technical support for various HRIS applications.

Functioned as Application Owner and Stand-in/Active Support for key HR applications, including SAP HR Personnel Administration, Data Migration tools, and Recruiting SAP HR interface (Smart Recruiters & Enboarder).

Managed and monitored data feeds between systems, performing regular audits to verify data authenticity and quality.

Supported HR users effectively via a ticketing tool for HRIS platform access management, operational reporting, and BI OneHR Data.

Assisted in Change Management initiatives, functional studies, and preparation/animation of international workshops to define user needs.

Analyzed evaluation data and produced monthly reports on Key Performance Indicators and metrics across 59 countries and 25 training programs.

Improved data quality and increased the average evaluation response rate from 17% to 70% through personalized email reminders and follow-ups.

Partnered with internal stakeholders, Subject-Matter Experts, external agencies, and business schools to virtualize training programs and design new learning materials.

Led the establishment of a startup offering specialized IT services, including virtual reality solutions, branding, market research, and web/app development.

Collaborated with over 20 companies to develop and execute surveys for market research and customer satisfaction, gathering critical business insights.

Developed custom programs to automate routine tasks, such as lead information scraping, significantly improving operational efficiency.

Advised and supported clients in the implementation of productivity and analytics tools like Google Analytics, Notion, and Airtable into their workflows.